F.A.Q.
How Long Does An Order Take To Arrive?
Please allow up to three weeks from the date you mail your item(s) back for your return to be processed—you will receive an email confirmation when complete. If you are returning items from multiple orders in the same package, you must start a return here for each order and include all return packing slips for each order in your package. Returns missing packing slips will result in up to an additional week of processing time.
How long does it take to receive my refund?
Once you receive your email indicating your return has been processed, you can expect to receive your credit in 3-5 business days.
Do you offer price adjustments?
We gladly honor a one-time price adjustment on full-price merchandise within seven days of the purchase order ship date if accompanied by the original receipt. Items not purchased at full price are ineligible for price adjustments. Orders already placed with a coupon or promotion are also ineligible for additional discounts. Promotions and coupons cannot be applied to previous purchases.
How do I return items delivered by a Marketplace vendor?
Items delivered by our Marketplace vendors must be returned directly to them and will not be accepted at www.victoryoutfits.com. To return your items, please follow the instructions enclosed in your package. You will receive a confirmation email once the Marketplace vendor has received your package and a refund has been processed.
Is there is a return fee?
If you use our pre-paid return label, the cost of return shipping is $9.50 for any number of items and will be deducted from your refund. You may also choose to mail the item back using your own insured, traceable method.
Can I return a VICTORY ACTIVEWEAR item from www.victoryoutfits.com to a marketplace vendor?
No—items can only be returned to the brand from which they were purchased.
How do I request a return label?
Start your return process to receive a return label.
How do I make an exchange?
Unfortunately, we cannot offer exchanges for returned merchandise. Please return the item you wish to exchange for a refund in accordance with our return policy and place a new order for a replacement item.
Can I include multiple orders in the same package?
Yes. You must start a return for each order and include all return packing slips for each order in your package. Returns missing packing slips will result in up to an additional week of processing time.
Can I cancel my order after it is placed?
Eligible orders can be cancelled for a short time after order placement. To see if cancellation is available, access Order History in your registered account and click Show Order Details. If you do not see the option to cancel, we are unable to process a cancellation. However, once you have received your order, you may return any eligible items.
Can I change my shipping address or payment method after my order is placed?
We are unable to modify an address or payment method after an order has been submitted. Instead, to see if cancellation is available, access Order History in your registered account and click Show Order Details. If the cancel option is unavailable, we are unable to cancel your order. However, once you have received your order, you may return any eligible items.
Do you offer discounts for instructors?
Yes. Please see here for more details.
International Orders
What additionalinternational destinations do you currently ship to?
VICTORYOUTFITS now ships to over 50 countries via our international e-commerce partner, SHOPIFY SHIPPING SOLUTION.
How do I place an order?
By Internet shop at WWW.VICTORYOUTFITS.COM
How do I find my size?
All sizing is in U.S. sizes. See VICTORY ACTIVWEAR size chart.
What are my payment options?
We currently accept Visa and MasterCard for all international orders and American Express, PayPal and Apple Pay for select destinations. Available options will be presented at checkout.
What are my shipping options?
We're excited to offer flat-rate shipping to our international destinations via SHOPIFY supported carriers. Pricing will be provided at checkout.
What will the duties and taxes on my order be?
All duties and taxes will be included in the item price.
Duty (or customs tariffs) is set by the destination country customs authorities and is determined based on a combination of the country of origin or manufacturing of the goods being purchased and the classification of that merchandise in accordance with a harmonized system adopted and used by the countries that our e-commerce partner, SHOPIFY, supports. Value Added Tax (VAT) rates are set by the destination country.
Are there any additional costs that will be due upon receipt of my order?
No. When you check out with our e-commerce partner, SHOPIFY, you will be provided with a guaranteed order total in your local currency. The order total presented will be the exact amount that you will be billed by SHOPIFY. There will never be any additional costs billed upon delivery or due as COD charges.
How can I get in touch with customer service?
Our team is here to help. Email us at VICTORYOUTFITS@GMAIL.COM
When can I return an item?
Please allow an additional 72 hours after your package has been delivered before submitting your return request. Returns cannot be submitted until 72 hours post-delivery.
Do you honor price adjustments?
VICTORYOUTFITS.COM gladly honors a one-time price adjustment on full-price merchandise within seven business days of the mail-order ship date. Please email us with the order number or name, email address, and delivery address. Items not purchased at full price are ineligible for price adjustments.
When am I billed?
Your credit card will be billed by our e-commerce partner, SHOPIFY, at the time of order placement.
What will my credit card statement say?
Your credit card will be billed by our e-commerce partner, SHOPIFY, and your credit card statement will read “VICTORY ACYIVEWEAR -SHOPIFY”.
Am I eligible for a VICTORY ACTIVEWEAR Credit Card?
We're sorry, but Victory Activewear Credit Card is not available at this time.
Can I purchase a VICTORY ACTIVEWEAR Gift Card?
We're sorry, but the VICTORY Gift Card is not available at this time to customers.